Termini di servizio

1. Subject matter and acceptance

These Terms of Service ("Terms") govern access to and use of the Target SMTP service (the "Service") provided by Davide Di Vietro, with operating office in Italy (the "Provider"). Creating an account, ticking the checkbox during registration and/or using the Service constitutes full acceptance of these Terms.

The Service is offered exclusively to entities acting within a professional, business or public-interest activity (B2B). Use by consumers within the meaning of the Italian Consumer Code (Codice del Consumo) is not permitted.

2. Registration and account

To use the Service, you must register an account by providing the required information (including at least your P.IVA (Italian VAT number) and either a Codice Destinatario (SdI recipient code) or a PEC address for electronic invoicing purposes). The Customer is responsible for the accuracy of the information provided and for safeguarding their credentials. Any unauthorized use of the account must be reported to the Provider without delay.

3. Acceptable use of the Service

The Customer undertakes to use the Service in compliance with applicable law (including the GDPR with respect to its own recipients) and in particular to:

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• Not send unsolicited commercial communications (spam) to recipients who have not given prior consent or where no other lawful basis applies (e.g. legitimate interest, soft opt-in with the ability to object).
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• Not send unlawful, fraudulent, defamatory, hate-speech or sexually explicit content, or content infringing third-party rights (copyright, trademarks, privacy).
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• Not use the Service for phishing, malware distribution, pyramid schemes, false earning promises or illegal lotteries.
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• Not use purchased, scraped or otherwise non-consented recipient lists.
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• Comply with the operational thresholds agreed for the relevant plan (volumes, sending rates, maximum bounce rate, maximum complaint rate).
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• Properly handle the unsubscribe links inserted by the Service and keep the recipient list clean.
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4. Operational thresholds and deliverability quality

To protect the reputation of shared IPs and the quality of service for all customers, the Provider applies automatic thresholds:

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• Hard bounce rate: max 5% over a 24-hour window.
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• Complaint rate: max 0.3% over a 7-day window.
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• Spam trap hits: zero tolerance for fresh traps, case-by-case review for dormant traps.
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Exceeding the thresholds results in a precautionary temporary suspension, with email notification, pending review. The suspension does not entitle the Customer to any compensation where it stems from a breach of the Terms.

5. Fees, invoicing, termination

Service pricing is published at /pricing. Invoicing is monthly in arrears: on the first day of each month an electronic invoice is issued for the previous month's usage and submitted to the SdI (Italian electronic invoicing exchange system) using the data provided by the Customer. Payment is taken automatically via Stripe from the registered card or IBAN. In case of non-payment, the Service may be suspended after 7 days' notice.

The Customer may terminate at any time from the dashboard, with effect from the end of the current billing month. The Provider may amend the Terms or pricing with 30 days' email notice; if the Customer disagrees, they may terminate without penalty within the notice period.

6. Suspension and termination

The Provider may suspend or terminate the relationship, with email notice, in the event of:

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• Material breach of these Terms (in particular Section 3).
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• Failure to pay for more than 14 days.
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• Request from a competent authority or judicial order.
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• Proven compromise of the Service's security or of third parties.
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7. Limitation of liability

The Provider guarantees a monthly availability SLA of 99.9%, excluding scheduled maintenance notified at least 48 hours in advance. If the SLA is not met, upon Customer request within 30 days of the event, a credit will be issued proportional to the fees for the affected month (5% for every 0.1% SLA shortfall, up to 100% of the monthly fee). This credit is the sole remedy available.

Save for cases of wilful misconduct or gross negligence, the Provider's total liability towards the Customer shall not exceed the fees paid by the Customer in the 12 months preceding the event. Indirect damages, loss of profit and loss of chance are in any case excluded.

8. Processing of personal data

The Provider processes the Customer's personal data as Data Controller, in accordance with the Privacy Policy. With respect to the personal data of the recipients of emails sent by the Customer, the Provider acts as Data Processor under the DPA, which forms an integral part of these Terms.

9. Governing law and jurisdiction

These Terms are governed by Italian law. Any dispute is subject to the exclusive jurisdiction of the court of the Provider's place of residence/registered office in Italy, without prejudice to the option to attempt amicable settlement beforehand.

Version 1.0 — in force from 14 May 2026.